NYRVELLE · CUSTOMER CARE
Terms of service.
Last updated: 4 November 2026
Shopping with NYRVELLE
These terms apply when you browse our website or purchase our products. You must be legally able to enter a purchase agreement, or have permission from a parent or guardian. Please provide accurate contact, delivery and payment details.
Products and pricing
Product options, prices and availability are shown on the product pages. Colours may appear differently on your screen. Prices are displayed in the indicated currency; applicable taxes and any charges are shown at checkout before payment. We may correct errors, but will contact you if an error affects an order you have already placed.
Orders and payments
Submitting an order authorises payment using your selected method. An order acknowledgement confirms receipt, not necessarily acceptance. If an order cannot be fulfilled, we will notify you and refund any payment taken for the unfulfilled items. Contact us promptly if your order details need changing; changes may not be possible after dispatch.
Delivery
We offer free shipping with no minimum order value. Delivery availability and estimated timing are shown during checkout or in your order updates. Delivery estimates are not guarantees. Check your address before ordering and contact us if an order is delayed, damaged or missing.
Returns and refunds
Our voluntary return window is 3 days from delivery. See our shipping and returns policy for how to request a return. This window does not restrict mandatory cancellation rights or remedies for faulty, damaged or misdescribed goods.
Offers
Discounts are subject to the eligibility and conditions displayed with the offer. The final applicable discount is shown at checkout. Unless expressly stated, offers cannot be combined.
Website use
Do not misuse this website, attempt unauthorised access, or submit unlawful content. Website branding and original content may not be copied for commercial use without permission. We aim to keep the website available but cannot guarantee uninterrupted access.
Your rights and our responsibility
Nothing in these terms excludes liability that cannot legally be excluded or limits your statutory consumer rights. Any mandatory protections under the law that applies to your purchase remain in force.
Questions and updates
Contact us about these terms or an order. We may update these terms; the terms in effect when you place your order apply to that purchase.