NYRVELLE · CUSTOMER CARE
Privacy policy.
Last updated: 4 November 2026
Information we collect
When you order, contact us or subscribe, we collect the details you provide, such as your name, email, delivery and billing addresses, order details and messages. Payment details are processed through the secure checkout and payment providers. Technical information such as browser, device, IP address and usage data may be processed by the services that host and operate the store.
How information is used
We use information to process and deliver orders, manage returns, answer enquiries, prevent fraud, maintain the store and meet legal obligations. Where applicable, processing is based on fulfilling your order, legal obligations, consent or legitimate interests in operating a secure store.
Email preferences
Marketing emails require your opt-in through our signup form. You can unsubscribe using the link in a marketing email or contact us. Unsubscribing does not stop essential messages about an order. Sending a customer-care message does not sign you up to marketing.
Cookies and browser storage
The website uses browser storage to remember your shopping bag. Checkout and store services may use cookies for security, payments and completing purchases. Where consent is required for non-essential cookies, it must be obtained before they are used. You can manage cookies through your browser; disabling essential storage may affect shopping or checkout.
Sharing and international processing
Information is shared as needed with service providers that operate the store, process payments, deliver orders and support customer communications, and where required by law. Depending on the provider, information may be processed outside your country. Applicable data-protection requirements and transfer safeguards must be respected.
Retention and security
We retain information for as long as needed to fulfil orders, handle enquiries, maintain required records and meet legal obligations. We use reasonable safeguards, but no internet transmission or storage system is completely secure. Avoid including full payment card details or other unnecessary sensitive information in messages.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete or obtain a copy of your information, object to or restrict processing, and withdraw consent. Some records must be retained by law. Send a privacy request; we may need to verify your identity. You may also complain to your local data-protection authority.
Contact and changes
For questions about personal information, contact NYRVELLE. Updates to this policy appear here with the revised date.